FAQ

How this works.

The short answers. For anything specific to a product you're specifying, ask directly and you'll get a faster, more exact answer than any page can give you.

Do you sell directly online?

Not yet — every order goes through an enquiry, whether by the form, email or WhatsApp. You get specifications, lead time and a price back in writing before anything is confirmed.

How do I get a price?

Send the product, quantity and target date via the enquiry form. Where a figure isn't yet known, we say so rather than estimate.

What's the minimum order quantity?

It varies by product — each product page states it, or reads 'On request' where it isn't yet fixed. There's no single MOQ across the whole catalogue.

How long does delivery take?

Lead time is stated per product and confirmed again at the time of order, since it depends on the factory's current schedule.

What if something arrives damaged?

Report and claim it within 48 hours of handover, with photographs. See Delivery & Damage for what to check before that clock starts.

Can I get a sample before ordering?

Ask — select 'Samples' as the enquiry type on the contact form and tell us which product.

Do you ship outside Singapore?

Yes — currently Singapore, Indonesia, Malaysia, Vietnam, Thailand, Philippines.

Are you the manufacturer?

No. Exley is a trading house — we hold the commercial channel to the factories that make these products, and we answer for what arrives. We state this plainly rather than presenting the products as our own.

Can I visit in person?

Yes — there's no showroom floor, but the office takes walk-ins, weekdays, 9am–5pm, no appointment needed. See Visit & Enquire for the address, or to arrange a time in advance.

I ordered for a trade project — is there a dedicated contact?

Yes — the Trade Programme page explains how project-scale enquiries are handled.

Question not covered here?

WhatsApp +65 88913391 and ask directly.

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